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Return & Refund Policy

Products sold are guaranteed to be fresh upon delivery. If there is any quality issue with the delivered product, please provide photos of the said item together with the packaging and send it to us within 24 hours upon receival of product.


Please return the products to this address:

The Basics Food

No. 274, Jalan SS 9A/6, Sg. Way, 47300 Petaling Jaya, Selangor.


The returned product will be checked and it should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the product has been used or damaged by the customer, there will not be any refund. The Basics Food will also not be responsible if your shipment is lost during the return transit. The Basics Food reserves the right to research original purchase, limit or decline a refund.


Once we have checked and confirmed the products, customer will receive an exchange within 4 working days after the confirmation. The refund process may take up to 14 working days.

Please contact us at 018-384 8315 or if you want to initiate a return or have any questions.